Last Update : 19 june 2025
At IPTV Fire Box, we value customer satisfaction and aim to provide a seamless streaming experience. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.
24-Hour Money-Back Guarantee
Full Refund Eligibility
We offer a 100% refund within 24 hours of your subscription activation if the service does not work and our support team is unable to resolve the issue.
Support First
Before requesting a refund, you must contact our customer support to allow us the opportunity to troubleshoot and resolve the issue.
No Refunds Without Contact
Refunds will only be issued if you have contacted support and we confirm that the service could not be delivered as promised.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- You changed your mind after purchase
- Your internet connection is unstable or too slow to support IPTV (minimum 15 Mbps required)
- Your device is incompatible and not listed in our supported devices
- You did not follow the setup instructions provided
- You requested a refund after the 24-hour window
- You shared your account or used it on multiple IP addresses/devices against our policy
Trial Before Purchase
To ensure customer satisfaction, we offer a 1-day free trial. We strongly recommend testing the service before purchasing a full subscription to avoid unnecessary refund requests.
How to Request a Refund
If you are eligible for a refund within the 24-hour period:
- Contact our support team via live chat, WhatsApp, or email (contact.iptvfirebox@gmail.com)
- Provide your order ID and details of the issue
- Wait for our team to review and respond within 24 hours
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
If you have questions about this Refund Policy, feel free to contact us at:
WhatsApp / Live Chat: Available 24/7
Email: contact.iptvfirebox@gmail.com
Policy Updates
We may update this Refund Policy at any time. Changes will be effective immediately once posted on this page. Continued use of the service means you accept the latest version of our policy.